Don Gallegos has spent most of his career in the supermarket industry, rising from a buyer to become President of King Soopers Supermarket, a chain of 70 stores with 15,000 employees, now part of The Kroger Co. He is now a sought-after speaker on the topic of customer service and writes a newsletter, "The Customer Service Repairman."
Gallegos is the author of Customer Service Rules! 52 Ways to Create A Customer-Centric Business. He is also the author of Win the Customer, NOT the Argument.
Harold C. Lloyd
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