It’s critical to get feedback from the stakeholders of your business—customers, employees, members, business partners, and more. Experts Doug Madenberg and Brian Numainville set out 52 rules to follow for useful feedback. Whether you are conducting a telephone survey, doing in-depth customer interviews, or taking the pulse of your employees, you’ll learn how to prepare questions, run the program, and use the information wisely.
Read one rule a week—or all 52 at once! Feedback Rules! is your guide to listening to your stakeholders.
Harold C. Lloyd
Jenny Land Mackenzie
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